Kindly note that all returns and refunds would be subject to the following conditions
Returns & Refunds for damaged products:
Damaged products can be returned with 100% reimbursement, provided the request for return is made within 24 hours of receiving the shipment
Returns & Refunds for undamaged products:
1. All requests for returns and refunds for undamaged products should be made within a week of receiving the product.
2. A clear description of our coffee blends is provided in the website, to enable you to select the blend most suited to your taste. However, if you are unsatisfied with our coffee we would be happy to reimburse the amount to you. Kindly cite your reasons for return while placing the request with us. Shipping charges would not be refunded.
3. Equipments from Athena, Hario, Filter Coffee Makers and Moka pots would be refunded only if they are returned in new and unused condition. Shipping charges would not be refunded.
Replacement Policy for damaged products
All damaged products will be replaced, provided that the request for replacement is made within 24 hours of receiving the shipment. Your replacement product should have equal or larger value as compared to the product being replaced.
Replacement policy for undamaged products
1. All requests for a replacement for undamaged products should be made within a week of receiving the product.
2. If you are unsatisfied with our coffee we would be happy to replace it with another blend. Please note that your replacement blend should have equal or larger value as compared to the blend being replaced. Shipping charges for the return of the product to us would be incurred by you.
3. Equipments from Athena, Hario, Filter Coffee Makers and Moka pots would be replaced only if they are returned in new and unused condition. Please note that your replacement equipment should have equal or larger value as compared to the equipment being replaced. Shipping charges for the return of the product to us would be incurred by you.
Please note there is no return, refunds and replacement policy for machines from Jura, Schaerer, Coffee Queen and Expobar. Our personnel would be present at the time of installation and unpacking. In case of any damage, the damaged parts would be replaced.
Shipping PolicyDomestic Orders
All domestic orders would be shipped by registered domestic courier services. You will be informed about the date of shipment on placing the order. Please note that www.thecoffeeco.in cannot be held liable in any way for delays in delivery caused by the courier company. The orders would be handed over to the courier company on Mondays, Wednesdays and Fridays. On these days only orders placed before noon would be dispatched the same day.
International Orders
International customers can contact us at [email protected] for any orders. We would get back to you within 48 hours with all the relevant details. International Courier charges will extra. the customer will have to ensure clearing of the product on arrival at the closest AIRPORT/SEAPORT.
Privacy Policy
Your Privacy is of extreme importance to us. Please read our Privacy Policy here.
Links to other sites
www.thecoffeeco.in.com may contain links to other sites. We do not endorse or certify any of these sites or their contents.
Legal and Miscellaneous
These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Agreement or your use of www.thecoffeeco.in.in does not constitute any joint venture, partnership, employment or agency relationship between you and www.thecoffeeco.in.
1.Arbitration
If any dispute arises between you and www.thecoffeeco.in during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Privacy Policy and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by www.thecoffeeco.in. The place of arbitration shall be Mumbai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.
2. Applicable law
.The laws of India shall apply and courts in Mumbai shall have jurisdiction in respect of all the terms, conditions and disclaimers. www.thecoffeeco.in reserves the right to make changes to the website and the terms, conditions and privacy policy at any time and without information to the customers/users of the services/website of www.thecoffeeco.in. Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.
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